Terms of service
Terms and Conditions
These are the terms and conditions on which we agree to supply to you products ordered on our website WWW.COEXISTSTUDIOS.COM. Please read these terms carefully before you submit your order to us.
1. Contact
1.1 How to contact us. You can contact us at jorddacoexister@gmail.com
1.2 How we may contact you. If we have to contact you we will do so by telephone, email or (if necessary) by post, using the contact details you provided to us when placing your order.
- Your order
2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products, because we have identified an error in the price or description of the product, or we have identified your order as attempting to use methods generated by a script, macro, bot or through the use of other automated devices.
2.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
- Our products
3.1 Availability. We try to ensure that the website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.
3.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Please note that colors on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.
4. Delivery
4.1 When your order will be shipped. The estimated delivery times are set out on our website. Once we have despatched your order, we will send you an email confirming that your order is on its way. Typically, it will take 3-5 business days.
4.2 Delivery costs. The costs will be as displayed to you on our website prior to checkout. The delivery costs for certain countries are set out on our websites.
4.3 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery (if possible) or collect the products from a local depot.
4.4 When you become responsible for the product. The product will be your responsibility once delivered to the address you gave us.
4.5 When you own products. You own a product once we have received payment in full.
5. Refund Policy
5.1 Returns. If you are not 100% satisfied with your purchase you can return your products for a full refund, provided we get them back within 14 days and in perfect original sale-able condition in the original packaging and with all tags attached.
For a refund, please fill out the returns form included with your order and return the products to our returns address:
138 Randolph Place, West Orange, NJ 07052
You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post.
Refunds online will be made to you as soon as possible via the original payment method and in any event within 14 days of our receipt of returned items
If you did not receive a returns form, please contact us via email at jorddacoexister@gmail.com
6. Questions or Concerns
6.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at jorddacoexister@gmail.com